Shipping policy

Shipping Policy for Dario Pieber

Last Updated: 13.09.2024

At Dario Pieber, we aim to provide you with a seamless shopping experience, including prompt and efficient shipping of your orders. Please review our shipping policy below for details on processing times, shipping costs, and delivery expectations.

1. Processing Time

  • Order Processing: All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: Please note that there may be delays beyond our control due to customs clearance or unforeseen circumstances.

2. Shipping Rates and Delivery Times

  • Standard Shipping (Worldwide):

    • Cost: Free
    • Estimated Delivery Time: 5-9 business days

  • DHL Shipping (Worldwide):

    • Cost: Calculated at checkout based on the weight of the order
    • Estimated Delivery Time: 1-3 business days

3. Customs, Duties, and Taxes

  • For international orders, the recipient may be subject to import duties, taxes, and customs fees. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Please check with your local customs office for more information on potential fees.

4. Shipment Confirmation and Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to become available.

5. Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses (APO/FPO).
  • Certain products may have additional shipping restrictions due to their nature or size.

6. Damaged or Lost Items

  • If your order arrives damaged or is lost during transit, please contact us at hello@dariopieber.com within 7 days of receiving the order or the expected delivery date. Please include your order number, a description of the issue, and photos (if applicable).

7. Changes to Orders

  • If you need to change or cancel your order, please contact us immediately at hello@dariopieber.com. We will do our best to accommodate your request; however, if your order has already been shipped, we cannot make any changes.

8. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at hello@dariopieber.com.